Frequently Asked Questions
Q: What is the meaning of the dots on the items?
- Green – on current order
- Orange -on another open order for that customer
- Blue -customer has ordered in the past but not on an open order
A : Retailers can place orders online on our website or visit one of our three full-scale showrooms. You may also contact your sales rep in your area and place your order directly through them.
Q: How do I obtain product information and pricing?
A: If you are a business/retailer, please contact us and we will put you in contact with a sales rep in your area.
Q: May I order online? How do I find out who my sales representative is?
A: Yes, absolutely, for businesses and retailers! If you are an existing customer, click here to login. If you are a new customer, click here to register for online access.
If you are not a retailer and you are having trouble finding one of our products, we will be happy to refer you to a retailer in your area.
Find your sales representative Please contact us!
Q: Where can I return one of the products I purchased or received as a gift?A: CTG products purchased or received as a gift should be returned to the store from which it was purchased. Returns and exchanges are subject to the store’s returns and exchange policy.
Q: Do you sell your products directly to the public?A: CTG Brands, an importer & distributor, sells directly to registered retailers. If you are a business/retailer, you can register with us to purchase items.
Q: What brands do you represent?
A: CTG Brands has over 60 exclusive brands. Some of these are: BODICO, Canadian Souvenir, Country Garden, Deco-Noël, Deco-Lite, Easter Treasures, From the Heart, FabDesign, iDesignGraphics, Ghostly Ghouls, iFocus Electronics, Home Essentials, Luciano Gourmet, Luciano Houseware, OfficeWorks, NordicTrail, PaperTrendz, Paws, Rain-Guard, PURE, Santa’s Secrets, Sunny Dayz, Time 4 Crafts, Tootsie Baby and Woody’s Stickers
Q: Which stores carry your products?
A: Our products are offered in thousands of stores throughout North America. If you are having trouble finding one of our items, we will be happy to refer you to a retailer in your area.